Refund and Cancellation Policy
At Swadesh Graphics & Advertising, we strive to ensure a smooth and hassle-free experience for our customers. Below is the detailed Refund and Cancellation Policy that outlines the terms and conditions for order cancellations, returns, exchanges and refunds.
Order Cancellation
We understand that sometimes plans change. If you wish to cancel your order, you can do so within a specific timeframe:
Timeframe for Cancellation
You can cancel your order within 4 hours of placing it, before the printing process has started.
How to Cancel:
To cancel your order, please call our helpline number within 4 hours of placing your order.
Refund Process:
Once the cancellation is confirmed, we will process your refund. The amount will be refunded to your original payment method. The refund process may take a few business days to reflect in your account, depending on your financial institution’s processing times.
Return & Exchange Policy
Your satisfaction is our priority. If the product you received has any issues, including being defective or not matching your provided design, we are committed to resolving the matter. You can reach out to us as follows:
Timeframe to Notify Us
Please notify us immediately upon receipt of the product if there is any defect, discrepancy, or issue with the design or quality.
What We Will Do
Once notified, we will look into the issue and take appropriate action. If the product is defective, damaged during delivery, or does not match your design, you will have the following options:
Option 1: Return for a Full Refund:- You may return the product and receive a full refund.
Option 2: Product Exchange:- You may choose to return the product, and we will send you a new replacement product based on your original design.
Return Window
Refund Processing: Any issues with the Product will need to be raised to our helpline number within 5 days of receiving your order. Swadesh Graphics & Advertising is entitled to reject any claims beyond this reasonable period. Once you raise any issue about the Product delivered to our helpline number, we will ensure an easy and seamless refund. If you choose to return a product, the refund will be processed within 10 business days from the time we receive the returned product.
Exchange Processing: In case of an exchange, the new replacement product will be delivered within 10 business days from the time we receive the returned product.
Return Cost
No Extra Charges: We understand that returns and exchanges can be stressful. To make the process easier for you, we will cover all the shipping costs associated with returns or exchanges. There will be no added or extra cost to you.
Exclusions
Please note that we cannot accept order cancellation request once the printing process has started. No cancellation on return/exchange request will be accepted if the issue is caused by an incorrect design uploaded by the customer. We highly recommend double-checking your design before submitting the order to ensure that all the details are accurate.
Legal Disclaimer
Swadesh Graphics & Advertising reserves the right to modify, update, or revise the terms of this Cancellation & Refund Policy at any time without prior notice. By placing an order with us, you agree to abide by the terms outlined in this policy. In the event of any discrepancies or disputes, the decision of Swadesh Graphics & Advertising shall be final and binding.
For further inquiries or assistance regarding our Cancellation & Refund Policy, please contact our customer service team via our helpline phone numbers or email support mentioned below. We’re here to address your concerns and ensure a satisfactory resolution.
By email: [email protected]
By visiting this page on our website: https://swadeshgraphics.com/contact-us/
By Helpline number: +91-8400001647